Betika Privacy Policy — Our commitment to protecting your information

Betika ("we", "us", "our") takes your privacy seriously. This Privacy Policy ("Policy") explains how Betika collects, uses, discloses, and protects your personal information. This Policy applies to the betika.live website, mobile application, and all related services.

Please read this Privacy Policy carefully before using any Betika service. By accessing or using the platform, you are considered to have agreed to this Policy. If you do not agree with any part of it, please refrain from using the service and contact our support team.

We believe transparency is the foundation of security. This document explains everything in plain language so you can clearly understand what actually happens with your data. No hidden clauses, no fine-print traps.

Betika only collects data that is necessary to operate the service. No unnecessary information is collected. A detailed breakdown by category is provided below:

Betika collects information through various methods. You will be informed about each method in advance:

• Directly from you: Completing the registration form, uploading KYC documents, and contacting support.
• Automatically: Through cookies, log files, and browser technologies while you use the platform.
• From Third Parties: Transaction confirmation data from payment providers (bKash, Nagad, Rocket).
• From verification agencies: A regulatory-approved KYC partner for identity verification.

Our mobile app will only request permissions that are genuinely necessary for the service. If sensitive access such as location, camera, or microphone is requested, the reason will be clearly stated.

Betika uses your data only for legitimate purposes. Your information is never used in any way other than the following:

• Creating, verifying, and managing your account.
• Processing financial transactions, including deposits and withdrawals.
• Detecting and preventing fraud, money laundering, and unlawful activity.
• Complying with legal and regulatory obligations.
• Improving platform services, features, and the overall user experience.
• Monitoring responsible gaming and providing support where needed.
• Sending you relevant offers and promotions with your consent.
• Providing customer support services.

Betika never sells or rents your personal data. Only the minimum necessary information may be shared in the limited circumstances below:

• Service Providers: Contracted partners for payment processing, KYC verification, and technical services. They may only use your data for their designated purposes.
• Legal authorities: Data may be required to be disclosed under a court order, government directive, or other legal obligation.
• Fraud Prevention: Limited data verification against industry-standard anti-fraud databases.
• Business Changes: Users will be notified in advance in the event of any change in Betika's ownership.

Betika follows industry-leading security practices to protect your privacy. Our multi-layer protection framework is outlined below:

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL. You can confirm this by looking for the padlock icon in your browser.
• Two-Factor Authentication (2FA): Mobile OTP verification is required when logging into your account.
• Data Masking: Sensitive information such as national ID numbers is partially masked when displayed.
• Regular Security Audits: A full security assessment conducted by third-party experts every six months.
• Access controls: Only authorized personnel have access to data, strictly on a need-to-know basis.
• Data Breach Protocol: In the event of a security breach, affected users will be notified within 72 hours.

Cookies are small text files stored in your browser. Betika uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and run core platform functions. These cannot be disabled.
• Functionality Cookies: Used to remember your language preference and theme settings. These can be turned off.
• Analytics Cookies: Anonymous data used to understand which parts of the platform are most frequently used. Can be disabled.
• Marketing Cookies: Used to display relevant ads. Never used without your consent.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect certain features of the platform.

Betika retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account information: For the duration the account is active, and up to 5 years after closure for legal purposes.
• Financial transaction records: A minimum of 5 years in accordance with international AML regulations.
• KYC documents: Up to 7 years after account closure, in accordance with regulatory requirements.
• Cookies & Log Data: Automatically deleted within 30 days to 1 year.
• Marketing Consent: Withdrawing your consent will immediately stop all marketing communications.

As a Betika user, you have full control over your own data. Under GDPR and international privacy laws, you are entitled to the following rights:

To exercise any of these rights, please contact our support team. We typically process requests within 30 days. For complex cases, it may take up to an additional 60 days, and you will be informed in advance if this applies.

Betika's services are intended for users aged 18 and above only. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• Age is verified a second time during the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• Parents can use parental control tools to block their child's access.

Betika may update this Privacy Policy from time to time. You will be notified of any significant changes via SMS to your registered mobile number and through an in-app notification.

The "Last Updated" date at the top of this page will always reflect the date of the most recent change. Continued use of the platform after any update constitutes acceptance of the revised policy.

For any privacy-related questions, requests, or complaints, please contact our data protection team:

• Live Chat: Log in to the platform and start a live chat with us at any time.
• Email: [email protected] (responses are typically sent within 24 hours)